Error: 404 Not Found
One of the following may be causing the problem:-
- Invalid user credentials
- If using office 365 then not using the URL https://outlook.office365.com .
- Exchange/Outlook has not been enabled in Office 365 or no license has been applied to the account.
- If using an admin account, it may not have sufficient permissions.
- The email address used for the user id is not the primary address.
Try the following to resolve this issue:-
- Try logging in using webmail to make sure the login details are correct.
- Check that the primary email address is being used for the login id.
- If using an admin account, try accessing via webmail the users accounts through the admin account.
- If using an admin account please make sure it has sufficient permissions to access the users mailbox.
Please see our knowledge base article on enabling admin permissions.